Not So Shabby Boutique

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FAQ's

    • Is shipping online with Notsoshabbyboutique.com safe?

    • What forms of payment do you accept?

    • What is your exchange/return policy?

    • What are your shipping rates & policies?


    Is shipping online with Notsoshabbyboutique.com safe? top

    Yes. We use SSL services to secure our web site. All customer transactions are secured by SSL encryption

    What forms of payment do you accept? top

    We accept Visa, MasterCard, and American Express credit cards. We also accept E-checks for online payments. You can also mail your payment to us in form of money order, cashiers check, or personal check (allow time for your personal check to clear before we ship your product to you).

    What is your exchange/return policy? top

    We stand behind all of our products! If you receive an item that is defective, you MUST contact us with the specific issue within 24 Hours of receipt so we may exchange the item for its exact replacement. No Exceptions! All sales are final, with the exception of defective items (not to mistaken for items damaged during delivery).

    Pet products damaged by your pet are non-returnable and will be considered a complete loss. We do not repair or replace items damaged by your pet. Before returning an item, you MUST contact us via e-mail, and wait for a return e-mail confirmation, without this confirmation your return will not be accepted.

    Items being returned must be in their original packaging and carton. We ask that you insure it for full value and retain your postal receipts. If you have any questions, please e-mail us. Shipping Charges are NOT refundable.

     

    Returns/Exchanges Process: 

    1) Please call Not So Shabby Boutique at (818) 398-4322 or e-mail us at orders@notsoshabbyboutique.com  to request a return authorization.

    2) If the return is authorized, you will be given an authorization number. Please write it on your package and on the copy of the purchase receipt being sent. Please indicate whether or not you would like a store credit or if you would like to exchange it for another item. We will charge you an additional shipping fee  to send your exchanged product to you.

    3) Please use a shipping method that issues a tracking number for the package (DHL, UPS, FedEx, USPS with Delivery Confirmation). Return freight will not be reimbursed.

    4)Please ship your package to the following address:

    Not So Shabby Boutique
    Attn: Returns Department
    12400 Ventura Blvd. #352
    Studio City, CA. 91604



    Damaged Shipment:
    Items damaged in transit must be reported with 24 hours of receipt. Your assistance will be required during the claim process. FedEx will arrange to pick up and inspect the merchandise and packaging at your location. Please keep all of the packaging material exactly as you received it.

    What are your shipping rates & policies? top

    All items with delivery addresses within the 48 Continental United States are shipped via FedEx  Ground. Some exceptions apply due to oversized package size and/or weight. Orders being sent to Hawaii, Alaska or Internationally will have higher shipping charges. To receive a quote on shipping prior to placing your order, please e-mail us at: Info@notsoshabbyboutique.com. Your purchase will be fully insured when shipped.  FedEx Ground Delivery  will usually take aprox. 5 business days to arrive. Any "in stock" items that we have will be shipped within 5 business days of receipt of payment, unless otherwise stated. If an item is not "in stock", then it is considered "custom made to order". Any "custom made to order" item will take aprox. 2-6 weeks to ship out (not including transit time) unless otherwise stated.

    We will allow local pickups, please contact prior to ordering to make arrangements.


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